Welcome Australian & New Zealand Customers


FAQs

 

Will I pay in US or Australian dollars?

You will be charged in full for the merchandise in US dollars, less any earned volume discount at the time the order is placed. For more details on volume discounts click here. The discount does not apply to shipping fees, tax or duty.


What costumes are eligible for discounts?

Costumes that are PAID IN FULL at the time of ordering from the Dance and Holiday catalogues are eligible for a discount depending on the amount you spend. For more details on volume discounts click here.


What will shipping/postage cost?

Orders will ship directly from our US factory to your studio in Australia/NZ.
Your shipping/postage costs WILL NOT show at the time of ordering. Your postage costs will be calculated and charged at a later date once your order is ready to ship. You will be emailed the shipping amount in US dollars before your card is charged for shipping. (We are currently shipping via UPS. Please note: this is not the Mail Innovations sub-division that caused freight issues last year. We have used UPS to ship to StageGear successfully for the last 15 years. We are also investigating other shipping methods and will update you as we solidify other shippers.)


What about GST and duty?

Your order will automatically be charged the 10% GST at the time your order is placed. Duty will need to be paid by you directly to the shipper. (We are currently shipping via UPS.) The shipper will contact you regarding any duty due when the order arrives at Australian customs.


What if I am exempt from paying GST?

Please forward your Australian Business Number (ABN) and state you are registered for GST, to be eligible for GST exemption to international@awishcometrue.com. Please do this prior to ordering so your account can be exempted from GST. If your information is received after the order and GST has been charged, you will need to claim when you lodge your BAS to get your refund. For orders over $1,000 AUD you will still be charged GST at the border into Australia.


What saves me more money, placing multiple orders under $1,000 AUD or one large order?

Completed orders will ship early when ready meaning orders could ship to you on the same day. In this instance, customs may group the value of your orders together upon entry into the country.
It's important to note that placing multiple smaller orders will result in significantly higher freight costs charged to you than if you had just placed one large order. The increased freight cost is likely to be higher than any saving you would receive by not paying the 5% import duty and clearance fees.
All GST registered studios purchasing merchandise for their business can claim back the GST that customs may charge at the border (the GST is claimed back via your BAS).


How long will production take?

You can see the estimated delivery time frame for all individual styles on the website. Orders that are 100% 'in-stock' items will ship within 7 days. Orders that require some/all pieces to be sewn, will require up to 8 weeks if ordered between July-October. If you require special accommodation regarding ship dates please call or email the AWCT office. Please remember our ship dates will always appear as month/day/year and are the approximate date your order will leave our warehouse in the US.


How do I get access to online pricing?

Online pricing and ordering are only available to verified studio owners. Click here to apply to become a customer.


Can I view the new catalogs?

Yes, you can view all our current online catalogues here.


What if I want to change my shipping address?

You can add or change a shipping address online but please email or place in comments that this is a new or a one-time ship address. We are still perfecting our shipping and want to be sure the changes to your address you made online are reflected on your order to ensure proper shipping.


Can I create a custom design?

Unfortunately, we are not accepting custom designs at this time.


Do you have size charts in centimeters?

Yes, see below for our size charts in centimeters.

 

Girl Child Sizes
  2T XXSC XSC SC ISC MC IMC LC XLC* XXLC*
Girth 86 - 91 91 - 97 97 - 102 102 - 112 112 - 117 117 - 122 122 - 130 130 - 137 137 - 142 142 - 150
Bust 46 - 51 48 - 53 53 - 58 58 - 66 64 - 69 69 - 74 71 - 76 74 - 81 86 - 91 91 - 97
Waist 46 - 51 48 - 53 51 - 56 56 - 61 56 - 61 58 - 61 61 - 64 64 - 66 76 - 86 86 - 94
Hips 46 - 51 48 - 53 53 - 58 58 - 69 66 - 74 71 - 76 76 - 81 81 - 86 91 - 97 97 - 102
Inseam 33 38 41 48 56 58 64 69 69 69

*XLC and XXLC garments cannot be returned, exchanged or canceled, so order carefully.

 

Girl Adult Sizes
  SA MA LA XLA XXLA* 3XLA* 4XLA*
Girth 137 - 145 145 - 152 152 - 160 160 - 168 168 - 175 175 - 183 183 - 191
Bust 81 - 86 86 - 94 94 - 102 102 - 112 112 - 119 119 - 127 127 - 135
Waist 61 - 64 64 - 71 71 - 79 79 - 89 89 - 99 99 - 112 112 - 122
Hips 86 - 91 91 - 99 99 - 107 107 - 117 117 - 124 124 - 137 137 - 147
Inseam 74 76 79 81 81 81 81

*XXLA, 3XLA and 4XLA garments cannot be returned, exchanged or canceled, so order carefully.

 

Guy Sizes
  2T XXSC XSC SC MC LC SA MA LA XLA XXLA*
Girth  86 - 94  94 - 99  99 - 109  109 - 119  119 - 130  130 - 145  145 - 152  152 - 160  160 - 168  168 - 175  175 - 185
Chest  46 - 51  51 - 53  53 - 58  58 - 66  66 - 74  74 - 86  86 - 94  94 - 102  102 - 112  112 - 119  119 - 127
Waist  46 - 51  51 - 53  53 - 56  56 - 61  58 - 61  61 - 71  71 - 79  79 - 86  86 - 97  97 - 104  104 - 112
Hips  46 - 51  51 - 53  53 - 58  58 - 71  71 - 76  76 - 86  86 - 94  94 - 102  102 - 112  112 - 119  119 - 127
Inseam  33 38  46  53  64  74  81  86  89  91  91

*XXLA garments cannot be returned, exchanged or canceled, so order carefully.


What do I do if I have more questions or concerns?

You can contact us directly at international@awishcometrue.com or call + 1 800 755 2248 (we are located in Bristol, PA, US and are open 8am-4pm EST Monday-Thursday; 8am -12pm EST Friday) with any questions or concerns.